How to Retain Top Spa Talent Long-Term

Skilled spa therapists are your most valuable yet hardest to retain asset. Recruiting and training a new technician costs an estimated 3–5 months of salary. Investing in retaining current staff is always more cost-effective.

Schedule and income transparency are the top factors according to our survey. Staff need to know their schedule at least 2 weeks in advance and track their commissions and tips in real time.

Vidor provides a dedicated staff dashboard: view personal schedules, track earnings, request shift swaps, and receive customer feedback — all on their mobile device.